Tikona — Fraud and false promises

Address:	New Delhi, Delhi, 110065
Website:	www.tikona.com

I paid 3 months advance for opting tikona service,

it took me 15 days to start using their service that too not with promised speed.

My Mail to tikona is mentioned below, its been more that 40 days still no response.


[protected]Mail to tikona below[protected]
Hi Team,

I opted for tikona broadband services on 2nd of April, 2016. I got in touch with one of your sales person([protected]) through just dial who claimed to be a tikona employee.He assured me that my connection will be up and running in an hour and hence I gave him a green signal to schedule a visit for my connection to be started.
Another sales person, Jitender([protected]) visited my home in no time.
Now, as per Tikona's policy, we should see a desired speed during the demo and then pay for the services. I opted for 4 mbps and during the demo we were getting the speed of 1.6 mbps only and Mr Jitender claimed that since he is using a shared tikona ID, the speed is low and as soon as he will create my ID after giving the money, I will start getting 4mbps.
Also, he sold me a wifi router claiming that it is from the company and I will get the services from tikona sitting at my home if the router stops working during the warranty period.

For Next 4 days, I struggled my connection to be started or password to be created for tikona ID.I contacted both the sales person at least a hundred times and got no response.Also, during this phase, I contacted tikona customer care department couple of times and got false promises and SLAs.

After that my connection started but it gets disconnected 2 mins after I restart the wifi modem.It was not stable also I was getting the speed of 0.4 to 1.2 mbps(most of the time below 1mbps). After raising several complaints to your Customer care executive, senior Customer care executive, technical assistant, senior technical assistant, technical field assistant, I decide to give up and resumed my airtel broadband services which I was using before.
The Technical Field assistant, Sanjay([protected]) who visited yesterday and replaced every device(wire, rj45 plug, router on terrace, small white box) setup by Tikona and was not able to achieve the speed of even 1 mbps. He wasted for 2.5 hours in manipulating with his seniors to some how increase the speed but was not successful.
After that I visited your office at A-19/B1 mohan estate in Delhi, and I met no one there except the security guard and he claimed that because of no power supply everyone has left.

I dont like the attitude how Tikona's staff from every department deals and talks with the customer. Learn something from your competitors .
"We will not give you refund" - CC
"Who told you to visit our office, its your problem" - Mohan estate office employee on phone
"Contact Tikona Care, it Tikona's fault" - Sales person
"You complaint about the sales person" - technical sales person


I dont want your services and request you to refund my advance(around 2600) plus 1250 rs for the wifi router.

Please dont call me to convince for the last chance as I have heard these things many times from Tikona. All I know is that I paid 3 months advance 8 days back and I am yet to experience your services .

Also, If I dont get a positive response from you in next 7 days then I will request my case to consumer court as I will not let my money to be wasted for what I have not used.