[Resolved]  Tikona — Fraud By Tikona Wifi Broadband Service Provider

Address:

Bangalore, Karnataka

On 24th of April 2014 I registered a request by calling Tikona customer care for the disconnection of my service as they generate a new bill on 26th of each month .I mentioned in that complain that please do not generate a new bill as I'll be leaving Bangalore by 5th of May. They Cancelled that request and gave me a reason that my cell number was not reachable which is totally wrong, I have activated miss call alerts and if my cell number is not reachable or switched off I get a miss call alert including its time and even once I got a call from their customer care it got disconnected within 15 seconds and they didn’t called me again .I thought my request is in process and waited till 28th of April. I called them on 29th of April and they said my request is cancelled and to raise one more request .I sent them one more request for disconnection on 29th but within that period (24th to 29th) they generated one more bill for the next month and I was unaware that they’ll do this thing. They disconnected it on 2nd of May. Earlier they said it takes 15 days for the disconnection but this time as they generated the bill so they disconnected it within two days by calling me and asking for immediate disconnection and I gave a nod to them. My Plan was a 4 Mbps plan and I get 80 GB under that plan. As I told you that i didn't wanted a new bill, so i mentioned this in my very first request(registered on 24th April) and the senior who was talking to me gave me full assurance that no new bill will be generated. So I used Tiokna services even after 25th till 2nd May (disconnection date) as they were providing the service and in between I used 6.5 GB of those 80 GBs (I was totally unaware that they will generate a new bill, I got to know that it was a system generated bill that they sent to me and it generates bill for the whole month).Now they are saying why did you logged in after 25th and this bill is generated because of that. I have few valid questions that I told them, Why did you give me assurance that a new bill will not be generated?? Why the senior who was talking to me didn't tell me not to log in after 25th as it will lead to a generation of new bill? And Why you cancelled my request which I registered on 24th? All these things points towards only one thing they purposefully generated a new bill so that they’ll ask for money. I told them about this and when i said I’ll not pay the whole amount and I'll pay only for what I've used by mistake (140 rupees for 6.5 GBs of 80 GB) they are saying they will take legal action against me . Still I'm not in a mood to pay them the whole amount that's why i thought it's better to register a complaint against them. Please help me to get rid of this trouble .I’m frustrated with their daily miss calls; I don’t know why they give a miss call. If you want to talk to me my cell numbers are +91-[protected], +91-[protected].My Tikona service Id was [protected].