Tikona — Fraud company poor service and stop communicating when it's time to give refunds | |
I signed up for three months of services payment for the period upfront including installation after which I got poor service for about ten days after which they said it was a problem with their signal they would fix it but two weeks later they never fixed it. I was the only one that called them they never looked into the issue numerous complaints later they just stopped taking my called so I started emailing them. It takes them a week to respond to an email and even then it's some lame response that never answers the questions raised. I asked them to disconnect the service then they said they would only disconnect after 14 days of no service which means no gadget can accidentally log on so then I disconnected the Tikona cable to ensure this wouldn't happen. After about almost a month of that and numerous messages they finally sent someone to pick up their equipment. It's been two weeks I haven't heard from them I guess my trust and upfront three month payment is history. Was this information helpful? | |
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Tikona Digital Networks customer support has been notified about the posted complaint. | |
 6 Comments | |
Comments
Dear Subscriber,
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKSE0862 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKSE0862 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care
Dear Subscriber,
This is a gentle reminder to follow-up on your concern listed on Sept 09, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKSE0862 in the subject line.
Regards,
Tikona Care
This is a gentle reminder to follow-up on your concern listed on Sept 09, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKSE0862 in the subject line.
Regards,
Tikona Care
Dear Sir
I did send an email yesterday as you requested and have received no response.
I did put the reference number you listed above and cc it Jnair too and fwdd my old reference numbers too
Regards
I did send an email yesterday as you requested and have received no response.
I did put the reference number you listed above and cc it Jnair too and fwdd my old reference numbers too
Regards
In response to gentle reminder #2
Sir as previously stated I have responded to you emailing both customer service and jnair who is listed on your website.
Neither have bothered to respond not acknowledge the email. Again as stated after the long waiting period my equipment was picked and I have yet to get the refund. Regards
Radhika
Sir as previously stated I have responded to you emailing both customer service and jnair who is listed on your website.
Neither have bothered to respond not acknowledge the email. Again as stated after the long waiting period my equipment was picked and I have yet to get the refund. Regards
Radhika
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Dear Customer,
We thank you for writing to us.
Your online request number is 1-[protected].
This is an auto-generated response to confirm that we have received your email. Kindly do not respond to this mail.
Your email will be attended within the next 72hrs through a call or email.
We will revert to you through Tikona.[protected]@tikona.in email ID. Please do not respond to this email ID, you can write to us on [protected]@tikona.in if need be.
In future, we also request you to mention the user id in the mail, to enable us to process your request at the earliest.
For technical issue, we would urge you to call our 24x7 toll free number[protected] and Press option 1 for Technical.
You can alternatively reach our Technical support desk through[protected]*(from anywhere in India) where your call will be prioritized.
For billing related or other queries you can call our toll free number[protected] between 8am to 12am and Press option 2. We have enhanced this option to further give you access to the following information without waiting in queue to an executive officer to attend to your queries.
For last bill Amount and Payment Pickup
Last Payment details
Plan change Request
Password reset
Regards,
Customer Care
Tikona Digital Networks