Tikona — Fraud: Continuous delay in refund of amount

Address:

New Delhi, Delhi

I got the connection in mid-January with a 3 month advance payment plan. I shifted to new place where Tikona service was not available. So, i got the connection disconnected in February; first week, and deposited all the concerned devices to your engineers. Soon, i was assured that i will be receiving the refund check within 20 Days period. I WAITED ! But no, it never happened to me. There was no feedback or information provided despite multiple reminders. Its been 3 month delay till now in receiving the REFUND AMOUNT CHECK (after eluding your 20 days processing time). I have called 43 times to their customer care cell, inquiring about the updates every time; regarding the CHECK, followed by an updated complaint. NOTHING HAPPENS THOUGH. The things are all the same. . Also, each time i call, i have to state the WHOLE CASE again and again. "Their people just don't follow." It has cost me a huge amount of time and peace. They just state the same things again and again. 1. have you submitted the device? (which i have long back ! why you people don't update it or cross check with your engineers on self?) 2. we have registered your query, our seniors will you in 2-3 days (to which i was finally told today that they actaully don't, on SUCH MATTERS, PATHETIC !!!). I don't find it any useful talking to your customer care-takers', they are hopeless. I have a refund amount of Rs. 1720/- which i duly need by 1 week's time. Further, I need to be compensated, cause the delay and loose slips were on your part, due to which i have suffered a great deal of time and PEACE. That is totally unacceptable. Also, writing mails, complaints to the Appellate Authority has been of no use. NO ONE IS WILLING TO RESPOND I GUESS. So, i request you to kindly look into the matter soon; on a high priority basis. If the problem is not resolved, i will have to file legal fraud charges. I won't wait long now. Tikona user id-[protected] Regards ARPIT KOTHARI #22, 4-B/32, OLD Rajender Nagar, NEW DELHI +91-[protected]