[Resolved]  Tikona — Fraud in providing promised services

Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJU1840 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

I have already requested for disconnection. Cannot go on for such 3rd grade facilities and Team.

Dear Subscriber,

This is a gentle reminder to follow-up on your concern listed on June 20, 2014. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKJU1840 in the subject line.

Regards,
Tikona Care

All details were already shared many times and I have received email from Tikona as below:


With reference to the request raised on your Tikona broadband User ID
[protected], registered against your name, we commit to make sincere
efforts to resolve whatever difficulty or issue you may have faced by
engaging senior specialist from our team. Your account shall remain
under our retention efforts for next 10 days to allow us a fair chance
to satisfy your concerns and make sure you continue using Tikona
services. It will delight us to re-instate your confidence in us. Within
these 10 days we shall seek your cooperation to facilitate a prompt
resolution with help of Specialized Help desk as well our field care
executives.

We assure that in case our efforts to resolve valid issues to your
satisfaction are not successful, then the monthly bill charges shall be
applicable only till the next bill cycle date based on your last usage
date or disconnection request date whichever is later. On processing of
request for disconnection you will be required to return all Tikona
installed equipment and material including indoor and outdoor CPE, POE
adopter, cabling etc. In case CPE is not recovered charges of Rs 1500
shall be added towards the outstanding amount & you will continue to
receive bill until you have not surrendered the CPE. Please note
installation charges are non-refundable. Full and final settlement of
the account will be done post completion of the above mentioned process.

The activities are summarized against your Service Request Number 1-[protected], dated : 6/23/2014 11:42:39 AM

1) Resolution of issues or problem with your cooperation : Day 1 to Day 10

2) Formal email or call from your Registered Email or Mobile No. : Day 1 to Day 10

3) Suspension of account (last bill cycle) : Day 11 to Day 13

4) Payment of outstanding and return of equipments : Day 14 to Day 16

5) Closure of account : Once activity 4 is completed then within 48hrs account will be closed.

Kindly note during the course of retention if your account shows usage
then your account will be considered as retained & it would confirm
you wish to continue with the services.

In order to safeguard against any unauthorized request for disconnection
of service we would also request you please write an email to [protected]@tikona.in from your registered email id or call[protected]
from your registered mobile number if the above retention effort is not
successful. Please note that communication received from email or
mobile not registered as part of Personal Information of your Tikona
account is liable to be considered as 'not valid' and thus request may
not be processed.

We do trust that through our sincere effort we shall be able to resolve
any and all valid technical or commercial problems and shall maintain a
long term client relationship.

For faster access to Technical Support desk, call on[protected]* from anywhere in India.

Regards,
Customer Care
Tikona Digital Networks

The issue is still not resolved and now the customer care team have started disconnecting my calls. Even they haven't provided any update.

I want my full money back as I had to face a lot of things because of it.