[Resolved] Tikona — Fraud in Tikona Secured Wireless Broadband Service e-Bill

preet48

from Bengaluru, Karnataka

Address:	560066
Website:	www.tikona.in

Dear Sir,

My Tikona user ID is [protected].
I have communicated several times regarding incorrect billing details in tikona website.
I have only asked to avail postpaid plan of rs.850 from 21st Sept '2016. Tikona executive explained about no installation fee applicable, one time charges etc applicable for pursuing postpaid plan.

I even haven't availed any router equipment from Tikona broadband connection too.
They said there will be only rs 850 + tax for monthly from the day of plan change.
Today, I have received billing detail shows surplus charges nowhere related to the things we have been falsified and communicated wrongly by your executive on 21st Sept 2016.
I have already raised service complaint ticket no. 1-[protected] ( undertaken by Tikona care officer "Afreen" ) since 23rd Sept 2016 regarding incorrect bill details of Rs.2334 mentioned in tikona.in website. She explained complaints could resolved soon after communicating daily.
But this complaint is not yet resolved till today.

today, I have only due of rs.337 and rs.850 availed for Tikona postpaid plan .., nothing else shown in bill is valid. They have made excess charges of Rs.2334.

Awaiting for your kind help.
Regards,
Preetham.K
Bangalore

Was this information helpful?

No (0)

Yes (0)

Nov 7, 2016

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2016

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona,

As per the telephonic conversation, your billing related query has been resolved.

Currently you are able to use services and there is no service issue for your account.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care