Tikona — Fraud, over bill generation and mentally harassment by tikona.

Address:

Vadodara, Gujarat, 390016

Would like to highlight below case in front of you which is related to Fraud, over bill generation and mentally harassment by tikona to pay fraud bill of 1172/-.

Few months ago I took the tikona net services with the 500/- monthly plan which is 572/- for me with the all taxes. Since the beginning every day I had been facing lots of problems in teams of loss connectivity, slow speed and lack of services to resolve the problems. Daily I connected to customer care to raise my problems and request them to resolve that ASAP but always they were committing false commitments as usual. However I was paying my bills on time with the hoping one day they will resolve my problems.

One day I decide to hold them services and use something else. So as per the rules of tikona I could hold their services for max 1 month with the charges of 30 Rs. But before holding need to pay all overdue amount, which I did as per below explanation.

In case if you will late to pay the bill they charge 100/- Rs. extra that’s fine but if customer request to deduct that extra 100/- then they also can that. So at that time probably September or October 2015 they did the same for my. That month my bill was 672/- Rs. I paid 572/- and request to deduct 100/- on which they were agree but due to their system error that deduction didn’t updated on their system.

Now their fraud thinking begins from here, to make tikona service on hold I did following steps:
1. Call to customer care and request to put my services on hold for one month. Customer executive was trying to update this on his system but it was not happing because his system showing 100/- Rs. due on my ID (Due to the above explained system error).

2. He told me to pay that 100/- because without paying that amount my service couldn’t be put on hold. Same time he committed me that 100/- will be deduct in next bill. That’s why I believed on him and pay 100/- more. Then my account put on hold successfully.

3. Now my next month bill should be 472 + 30 = 502/- but they generate fraud bill of 872/-

4. I called many time and explained all the things but they were telling me like paid 872/- and you’re over paid amount will be deduct in next bill.

5. As per my previous experience with them I was not in condition to believe again on them. So I told them to disconnect it and settle your bill with my security deposit, which I deposited at the time of connection that was approx. 500 to 600 Rs.

6. But they didn’t disconnect my account and each month adding 100/- Rs on my account and pressuring me to pay 1172/- Rs.

It’s mentally harassing me and my wife. Which result is I am suffering high brain pain now. Please help me to take a legal action against them. I strongly trust and faith on consumer forum.

Below are the numbers from I and my wife is getting call for mentally harassment.

[protected]
[protected]
[protected]
[protected]
[protected]

Tikona Id: - [protected]
Name: - Rohit Chauda
Number:- [protected]
Email-Id:- rohit.[protected]@gmail.com