[Resolved] Tikona — fraudulent billing activities or not disconnecting connection after repeated calls and mails | |||
Tikona id-[protected] During sales, i had been told pay 1800 rs advance for 3 months and get a 10 mbps with 30 gb limited download per month. Then don’t pay till 90 days are over, pay 650 per month after that. After a few days they send me a bill of 900 approximately, then instantly i called the sales person who sold me, he tells me don’t worry, you don’t need to pay. If someone calls tell them i will not pay as i already have paid for 3 months in advance. So i followed, but they did not stop, they kept sending bills. So i decided to cancel the connection, and called them and wrote mails several times before my 3 months were going to get over and told them repeatedly to cancel the connection. Till now they keep sending bills. Moreover this company is such fraudulent they send me bills on my email, but when i reply to their customer care mail, they say my email is not registered. I mean, it’s like telling me you have to pay, but when i try to complain they say who are you, i don’t know you! I want this bills to stop, i will not pay anything as i have paid for 3 months and before 3 months i also have asked them to cancel connection which they did not, neither did i use the connection after 3 months. Please help report such companies so they stop doing business. Thanks, Som Was this information helpful? | |||
Dec 5, 2017 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Oct 21, 2017 Tikona Digital Networks Customer Care's response Dear Mr. Haldar, Greetings from Tikona. With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same. Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id. For any further issues/queries, please contact us on our Customercare number[protected]. Regards, Tikona Care. | |||
Add a Comment | |||
68%
Complaints
5782
Pending
994
Resolved
3611
+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Post your Comment