[Resolved] Tikona — fraudulent extraction of money

[Resolved] Tikona — fraudulent extraction of money

K Kumarjit Paul from Bengaluru, Karnataka

After taking verbal assurance from the business team of tikona, i opted for 3 month pakage. Now every week at least 3 days there isn't any internet available.. So it must be the business model of tikona because when you call tikona for the same, the technical ivr installed replies with same message stating a 3rd party must have cut their wire... Well i call it fraud as they would make you pay for at least 24 days o[censored]navailable internet out of the 3 month pakage. If you stay anywhere near thanisandra or nagawara i highly suggest not to opt for this harassment.. Was this information helpful? No (0) Yes (0)
Feb 7, 2019 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Dec 26, 2018 Tikona Digital Networks Customer Care's response Dear Subscriber, Greetings from Tikona. We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution. Regards, Tikona Care.
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Comments

Kumarjit Paul

from Bengaluru, Karnataka

Well this verified copied comment proves my point. I am sure you use the same paragraph for all your customers and tikona forum would be used to hide the unresolved failures of yours below issues in which you would mention that somebody would reach out to me soon.
You did comment on 26th Dec and today being 6th, I don't have internet connectivity again. My simple question is would you refund me the amount for days you have failed to provide me internet service??