[Resolved]  Tikona — fraudulent internet data usage charges

I was a tikona customer from 13/09/2017 to 18/12/2017. My customer id (User id) is [protected].
I requested disconnection of services on 18th of december and my services were disconnected on
December 20th 2017 and an email notification was sent to me from tikona regarding the same.
The balance at the time of disconnection was rs 51 as per this email on december 20th from
Tikona. This is because i had paid for 3 months in advance from 13/09/2017 to 13/12/2017
And the customer care escalation had given me 5 free days for technical issue resolvement
From 14/12/2017 to 18/12/2017 for which no usage charges were deducted. Since the technical
Issue was not resolved (Nobody came to my house or even contacted me), i was forced to seek
The disconnection of the tikona services from 18th of december onwards.

So on 18th december 2017, after sending the disconnection email, i switched off the modem
(Router) of tikona and i can take a oath that since 20th of december when tikona sent me an
Email saying that my services have been successfully disconnected, i have never switched on
The router and i have never accessed tikona broadband services.in fact, the router and the
Other installation hardware have been kept separately since 20th of december for the tikona
Team to come and collect from my residence. The router has not been switched on even a single
Time since 20th december.

Hence, i am completely baffled by the tikona bill with billing account number[protected] and
Bill number mh0118b[protected] which is in the amount of 1336 rupees!! My outstanding should be
Rupees 51 as per the final disconnection email of tikona – how come it has increased to
Rs 1336?? My services were disconnected on december 20th 2017 by tikona and an email was
Sent to me by tikona regarding the same with an outstanding bill of rs 51.

I have already called on the toll free tikona number and talked at great length to the
Customer care executive regarding this issue. But it seems that tikona is not interested in
Resolving this billing matter of mine. Tikona has deliberately billed me from 20th december
To 28th december of data usage by unknown router since my router has been plugged off and
Kept separately. None of the mac addresses listed in the tools section of the selfcare portal
Belong to my computer. Please send me the switch-on and switch-off times of the router
Associated with my user account [protected].

There seems to be a serious glitch in the tikona services. How can there be internet charges
When the router is switched off and there is no data usage? Whose mac addresses are those
Listed in my account in my selfcare portal? From 20th december to 28th december, there is
Only one ip address assignment by tikona 100:67:113:128 whereas for all the other dates,
The ip assignment is dynamic and changes continuously. Why is that??

Time and again i have requested resolution of this issue at the
Earliest, but to no avail. I have told them to send their technicians at my home at the earliest to finish off this matter –
But they are only interested in collecting highly overcharged dues. I have told them to please have the technical team members bring my router up-time and down-time data with them
So that i can see how the internet charges can accrue from december 20th to december 28th
Inspite of the router been switched off.

Once tikona has sent an email on 20th december saying that my internet has been disconnected successfully, what gives them the right to bill it beyond this period (Beyond december 20th)? It is clear that some scrupulous action is being initiated by the company once the user disconnects the services. Further data usage is being fraudulently done so that the end-customer who has disconnected the services bears the brunt of disconnection in the form of heavy post-disconnection usage charges which are fraudlent in nature.

Please provide me some relief and guidance as to how to proceed with this broadband service provider who has used backdoor handles to rake up my totally unjustified internet charges.

Thanks,
Dr. V. Khushalani,