Tikona — Fraudulent Recovery and Harassment

Address:

Tikona Infinet Private Limited 3A, 3rd Floor, 'Corpora', LBS Marg, Bhandup(West), Mumbai - 400 078

I was using Tikona's internet services since 2021 at 25/3, Netaji Subhash Road, Liluah, Howrah, West Bengal. However, in the month of July 2023, their services were suddenly stopped and even after raising several complaints it was not resolved.
I was rather falsely told by the company everytime that the issue is resolved, the details of which are attached herewith, when no engineer visited the site or resolved the issue, which means as a consumer I have not used their services since July 2023. I had paid an amount of INR 1887/- which was unused since the services were not used. On August 16, 2023 I wrote a mail to Tikona for requesting discontinuation of services, since I was not being provided any at all. Thereafter their team kept convincing me to that they will resolve the issue and I should continue the services but nothing happened at their end.
Again in the month of September 2023, the Tikona call center team started calling me to renew the subscription and claimed that they will repair the issue. I had already gotten a new service provider by then after waiting for more than two months of false promises to resolve the issue.
Then I started receiving recovery mails to pay INR 1251/- for services I have not used since July 2023. I have responded to their mails each time stating that I have requested for discontinuation of services.
On January 02, 2024, I received a mail from their recovery team once again harassing me to pay money.
On February 16, 2023, I received a call from a lady claiming to be a civil lawyer who works for the government from Karkardooma court, New Delhi and she recorded my call without my consent. Thereafter she went on to threaten me that either I pay INR 6590 for Tikona discontinuation of services or their legal team will file a case against me and I will have to pay INR 85000/-. I had to pay that money and then I received a notification that my Tikona account has been renewed.
So, they are now threatening and harassing me to renew my account while there is no service being provided, neither I am using any Internet service by them.
I have used 'Zero (0) mbps' Internet provided by the Tikona service since August 2023. However, I have now paid INR 6590 and they will continue to harass me like this by fraudulently collecting money from me.
And I have noticed that there are more consumers who have raised same issues in the past against Tikona.
Kindly look into this complaint and take action against them.