[Resolved]  Tikona — fraudulently charging money

Address:

560068

Hi all,

I am beerendar stay in flat #t3 3rd floor a-block couple of months back. Two tikona sales personnel came to my house to sell tikona broadband connection. I was already using hathway but was looking for cheaper plans. So when the sales people came they gave us below offer

1. Free router
2. Free installation
3. Have to pay only 599 for 6mbps speed and data 80gb
4. If i don't like the service or have any issues with connection i can discontinue and have to pay nothing in return.
5. The plan was prepaid plan.

So it really sounded good and i decided to go with it. After 18days the data was over. I tried calling the sales person for next offer or plan he did not receive my call. I was said my plan is prepaid so if i do not recharge i wouldn't get internet to use. Which was fine so i just removed all configuration. And from a week i started getting call that bill is generated for 1400 rupees and i have to pay.

This is really upsetting and i cannot just pay amount because i haven't used it. I paid to what i used before using. So i request please take some action this is fraud that's what i feel.

Sales-agent number
[protected]

Acc-id: [protected]

I sent mail to [protected]@tikona.in but there was no response from them.

But every month i am getting mail bill generated and i have to pay this much.
But the day the data got over i. E 18 days after connection was enabled i disconnected the hardware and called customer care to disconnect the connection they said they would but none did.