Comments
Hi Team, Jay,
Customer ID: [protected].
I regret to inform you that the issue is still 'UNRESOLVED'
The issue is ongoing for an year and several times L2 technicians have looked into this in the last few months and there has been several engineer's visiting my place as well.
The last engineer visited and confirmed that everything is fine at our end but at the server end there were some issues. It has been more than 36 hours from the engineer visit and till now(around 09:50 pm) the issue still stands unresolved.
The screen captures with the connectivity issues(ping) and the current speed I am getting(as per tikona speed test) is attached with this mail.
Please revert for any clarifications.
Customer ID: [protected].
I regret to inform you that the issue is still 'UNRESOLVED'
The issue is ongoing for an year and several times L2 technicians have looked into this in the last few months and there has been several engineer's visiting my place as well.
The last engineer visited and confirmed that everything is fine at our end but at the server end there were some issues. It has been more than 36 hours from the engineer visit and till now(around 09:50 pm) the issue still stands unresolved.
The screen captures with the connectivity issues(ping) and the current speed I am getting(as per tikona speed test) is attached with this mail.
Please revert for any clarifications.
Dear Mr. Nair,
Greetings from Tikona.
We have noted your feedback and will share the same with our respective team.
With regards to your concern, we are working towards a resolution. We will revert to you shortly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
We have noted your feedback and will share the same with our respective team.
With regards to your concern, we are working towards a resolution. We will revert to you shortly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Dec 13, 2014 has been noted and our team is working on addressing the same.
Regards,
Tikona Care