[Resolved]  Tikona — Frequent Disconnection ID- [protected]

I am facing "No Internet access" issue from last 7 days. I have lodged complaint from mobile app by creating a ticket for 4-5 times but no proper solution has been provided to me. They have sent personnel to visit the location. He tried to connect but once he left from my place the connection gets disconnected. He reported to me that someone has stolen my device which was mounted on my terrace. So he connected my connection from another device which was mounted on my same terrace but that is belongs to someone else. I don't know why they are not providing proper service. I am having doubt on their sustainability now because after so many complaints they are not looking into the matter. I have sent a mail also regarding this issue but I have not received any response from the company.