Tikona — Frequent disconnection-no internet for the last 25 days.

Aug 13, 2020

Updated by faizahmed1590 No one attended the complaints so far.

Aug 13, 2020

Updated by faizahmed1590 Sir,

It is very shameful for Tikona for reminding the same issue again to take improvement after sales service in Vasundhara, Sector-5, Ghaziabad. No internet connection in coming to my USER ID [protected] since morning. My two babies' online school classes are missed daily due to not availability of the internet. It is very shameful for such a big company like Tikona. I would like to quit from Tikona. I have paid Rs. 4500/- for one year for using unlimited internet on 19.05.2020, but it is now only 2 and half month. Now I became fad up to make complaint for the same reasons again and again. Kindly refund my money immediately after deducting the utilization charge of internet o[censored]sing 2 months and half months only, as I no longer want to be the consumer of Tikona any more. After connecting the internet, frequent disconnection is a normal thing. Despite repeated reminders, no action has been taken so far. Neither Tikona customer care Executive nor the Technicians available in Vasundhara, Ghaziabad to resolve the issue. As it happens on a regular basis, no one is interested to be the consumer of Tikona. so many reference numbers of my complaints have been received viz.1-[protected], [protected], 1-[protected], 1-[protected], 1-[protected], 1-[protected], 1-[protected], , 1-[protected], , 1-[protected], 1-[protected] and 1-[protected], but no technician/ engineer bothered to attend the complaints. I would like to know the action taken report of the above mentioned reference numbers. Is there anyone senior officer in Tikona to check that the issue in which reference numbers have been received, have been resolved.

Regards
(Faiz Ahmed)
Mob:- [protected]

Aug 19, 2020

Updated by faizahmed1590 No internet connection was whole day on 18.8.2020. Despite sending messages to all of the Engineers (Mr. Nizam (Mobile No. [protected]), Mr. Avneesh (Mobile No. [protected]) deployed in our area i.e. Vasundhara, no response received from them. Internet connection was established about 11.43 pm. Thereafter it was disconnected just after 5 minutes. Today the connection has been established at about 10.27 am. It is the condition of Tikona Broadband connection in my house. Tikona internet connectivity is not reliable. It is disconnected at any time. There is no guarantee as to when it is connected or when connection will be established. An email was sent from my side for which I got online request number 1-[protected]. Such types of several request numbers have been received but no action has been taken to improve the condition of connectivity. In this regard a few snaps taken in different time are attached which are sufficient for Tikona to understand the pathetic connectivity of Broadband connection. The whattsapp messages sent to the above said Engineers and their nil reply are also sent which shows that how active you are in our area. I am facing such types of frequent disconnection for the last 28 days but no developments.

Aug 19, 2020

Updated by faizahmed1590 USER ID [protected]

Aug 21, 2020

Updated by faizahmed1590 Still no connection since yesterday morning. No action has been taken to establish the connection. Despite furnishing complaint online, none came to attend the complaint. My subscription for unlimited internet connection for 25 MBPS is for valid for one year from 19.05.2020 to 19.05.2021. My babies school classes are missing daily due to no connectivity of internet. This is the condition of Tikona.