Tikona — Frequent disconnection problem and not getting proper resolution

Address:

Ahmedabad, Gujarat, 382350

Tiket id 1-[protected], generated by Bhakti, generated Date: 14th Nov 2015. Issue is :- getting frequent disconnection problem. i am facing this problem since 20 days. before this ticket i raised too many tickets but not getting resolution. so on 14th i raised new ticket and i mentioned that if you assign engineer with my location then keep with him laptop so we are sure where is issue occurs. and tikona guy ( Bhakti) agree with me. on that date engineer came but he didn't kept laptop with him. he told me that Tikona is not providing any laptop with us. who is wrong ? the guy which i called? or engineer? problem is still i am facing issue. and not getting any resolution. today i called 4 times to tikona and each and every person told me that before 6PM engineer will come at your location. but i am not getting any call from engineer and not visited my place. How can i believe in Tikona? can i have any resolution date? or can Tikona fix that issue? why every person is speaking same like fresher or well trainer ? no one is answering perfect answer.