Tikona — Frequent Disconnects and Poor Internet Speed

Address:

Chennai, Tamil Nadu

Hi Shri. J Nair Account Details ID : [protected] Name : M Shakti Vel I am very sorry to write to you as I have not got any resolution by calling your customer care or technical support. Below is the issue description Ø I started having frequent connection drops since last week of November 2014 Ø I had to disconnect the cable, wait for 20 mins, relaunch the web login and wait another 5 mins for connections to get active, then the net access will work for another 15 mins and I have to start over Ø Thanks to Airtel I was able to ignore Tikona during that phase. The issue went on for 2 weeks Ø I called support, they asked to do the same step that I did and asked me to callback as issue gets fixed at the moment. I called back and it was informed something about “node” or “switch” which was too technical for me. So I gave up Ø Days past and I do not remember when and how the net disconnects and I have been just disconnecting cable and reconnecting – at one time it was informed that it’s the distance between my antenna and your antenna that’s varying.. Well there was no earthquake in Chennai for quite some time.. the linear distance between my antenna and yours is 120m (!) Ø I couldn’t digest that comment. Nevertheless, they agreed to check the tower Ø No after checking your antenna, the disconnects have gone worse and speed is 0.89 MBps – I paid for 4MBps plan and I have never default my payment – please review my history Ø The internet at home is “a joke” and I am bound to my Office to send emails. My Expectations Ø No need to compensate me Ø Please – please – please fix my issue with disconnection and slow speed. Ø Make me feel that I am paying to a service, worth paying for If need be, please call me on +[protected] or my brother (Gowri Shankar) on +[protected] Thanks a lot for reading the entire email Attn : j.[protected]@tikona.in