[Resolved]  Tikona — Full and final settlement

Address:

Ghaziabad, Uttar Pradesh, 201001

Hi,
I had requested for disconnection on 19 July, 2015 after month of poor service and not able to fix frequent internet problem (Not able to connect to internet) and stopped using your services since then.

I received a bill of Rs 1604. for the period of 7th July to 6th Aug. While Tikona do billing on advance rental basis i.e. on 7th Aug, I got bill for period of (7th Aug to 6th Sep, 15). When I am not using your service for this period why should I pay for that? Though I already asked for disconnection and stopped using the same immediately. Instead of resolving the issue they keep sending me bill each month and keep increasing the due amount. Recently they send me an email of due amount around of RS 2490.

As per TRAI, After disconnection request raised by customer connection should be terminated within 7 days. So, I am not bound to pay you the full month rental i.e. 7th July to 6th Aug, 15 and for 7th Aug to 6 sep, 15 when I have not used your service. You can check your database record.

This reflects very poor image of Tikona as on one side. I keep getting threat call and message on my register number and email Id. Whenever, I called on your customer care number we only get automated response of callback which never happened.

Request you to please do settlement for my account[protected] and user Id: [protected].

Call me at my number for settlement and collection of Payment and CPE along with NOC. Otherwise, I would not hesitate to approach consumer court for harassment and threat with all the written proofs I have and record of payment have done over period of time.

Regards,
Shyamveer