[Resolved] Tikona — full n final amount issue.

Manoj Kasaudhan

from Banposh, Odisha

Address:

Gurgaon, Haryana, 122004

Hi, i am being asked to pay 1500 rs from tikona but even i have paid my outstanding amount the time when my connection was disconnected. Now i am being asked to pay 1500 as a cpe penalty.

I have already talked with customer care executive regarding my full n final amount related issue and they told me that i am being charged because i haven't returned roof top device and also i confirmed customer care executive that no one called me to return the same and also the roof top device is being used by multiple number o[censored]sers here as we have nearly 30 flats in this building where i'm residing right now. So i request you to check this issue properly and close my account asap instead of sending me an email every time with same answer. I have already dropped an email regarding the same but i am not getting proper response from your side.

I am not sure why are you guys are not investigating this issue properly but sending me an email to make payment. Kindly check this and call me to discuss more on it or i will have to move to consumer court as i am being harassed by you people from last couple of months.

User id: [protected]

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Mar 31, 2018

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2018

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greeting from Tikona,

We have checked and found your account has been terminated as per your request.

We have escalated the case to our concerned team to calculate full and final settlement amount, post confirmation received we will update you accordingly.

Regards,
Tikona Care.

Verified Support

Feb 26, 2018

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona,

We have checked and found your account has been terminated as per you request.

As Full & Final Settlement has been concluded no dues are pending for your account.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.