[Resolved] Tikona — Full payment made but no service and no response from tikona

yogosol

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560076
Website:	www.tikona.in

I've made full payment for a broadband plan. It has been 1 week that it is still not working.
Tikona raised request and i got a message saying it has been resolved whereas it is not.
When i call them, technical team never picks up the call. If they pick up, they keep on escalating the issue every time.
And, i'm sure if they see this post, they will again ask for details and ESCALATE it again.

If i call customer care people, they transfer the call and same thing happens.
I want either service or my money back

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Nov 10, 2016

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Oct 02, 2016

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your registered contact number or Tikona User ID details. We have assigned a reference number # TIKSEP23616 to your case.

Request you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Verified Support

Oct 05, 2016

Tikona Digital Networks Customer Care's response Gentle Reminder

Dear Subscriber,

Greetings from Tikona.

This is a gentle reminder to follow-up on your concern listed on Sep 23, 2016. Request you to share details in order for us to assist/resolve your concern.

Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKSEP23616 in the subject line.

Regards,
Tikona Care

Verified Support

Oct 06, 2016

Tikona Digital Networks Customer Care's response Final response

Dear Subscriber,

Greetings from Tikona.

We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.

Regards,
Tikona Care