[Resolved] Tikona — generate extra bills post termination request and blackmailing for legal case

mssiddiqui

from New Delhi, Delhi

Address:	New Delhi, Delhi, 110062
Website:	www.tikona.in

Due to poor performance of network, i requested in writing for termination of subscription, and informed well in advance in feb 2017 month.in spite of clear written application, they all were talking to take other plan or take prepaid plan, and they wasted some 15 days, and with this cunning trick they generated the bill of next billing cycle. And started late payment charges too. Now, they are blackmailing for complaining in cibil, and legal action.

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Oct 29, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Sep 26, 2017

Updated by mssiddiqui I want full refund

Verified Support

Sep 27, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your registered contact number or Tikona Service ID.

Request you to provide the required details at the earliest to look into your concern and provide prompt resolution.

Regards,
Tikona Care.

Sep 27, 2017

Updated by mssiddiqui Customer ID [protected].

Please note that first, bill was generated for the period (i.e. March 2017) of which prior disconnection request request was already raised, and not even a single byte of data was used in this wrong bill cycle.
And then Tikona continuously slapped Rs 100 as late payment charges. Some Rs 600 was just the late payment charges. The original bill for unused payment was just 555/-
In this way Tikona created foul Rs 1215/- of amount for which he has neither given any service nor there was any fault of consumer. Intentionally Tikona did not promptly disconnected as per user's request, but around 21 days they allowed the subscription active, and played foul to generate the bill (i.e. of month of March 2017) although prior disconnect requests have been raised multiple times in the month of Feb 2017 itself.

Therefore it is concluded that Bill of March 2017 and all penalties are inherently foul, and money should be refunded.

regs
Customer id [protected]

Verified Support

Sep 28, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Siddiqui,

Greetings from Tikona,

We have checked and found your account has been terminated as per you request.

As Full & Final Settlement has been concluded no dues are pending for your account.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.

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Comments

Narendra133

from New Delhi, Delhi

Mail sent on 23/5/2016 to customer care tikona as under:
"1. For the last more than year, your services are not satisfactory which can be verified from your record itself as I frequently lodged complaints.

2. For the past three months your services are worst. Several months before, Tikona technician visited at my resident and observed that dibba( antena box) was required to be replaced but after repeatedly, none visited to replace the box.

3. I have lodged recent complaint on 12/05/2016 but problem is still unsolved.

4. It is very strange for me being informed that technician visited and problem been solved.

5. For the last six months, I have received only 20-25% connectivity only which is offered thru online resolved problems.

6. I repeatedly receive calls to pay my bill but none dare to resolve my problem permanently by replacing box as was observed by your technician months before.

7. I several times, requested your representatives to discontinue my services for ever, if appropriate and permanent solution is not available at your end.

8. I use tikona for earning education of my children & bread and butter totally for personal use, and frequent disturbances cause mental and financial losses.

Therefore, I again request you to kindly do as under:

1. Solve the connectivity problem by sending your representative/ technician and replace the box permanently, and

2. Waive off minimum one month's bill for shortage of services/ connection.

3. If problem solution is not available, kindly discontinue my connection after waiving off the pending bill under intimation to me."

I have been getting threats on phone for sever consequences but no reply yet against my mails and none responding on customer care numbers.

With regards,

Narendra Sharma
Gurgaon
mob. no. [protected]