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Tikona Digital Networks

Tikona — Getting bills and threats even after connection closed long time back

Address:Pune, Maharashtra, 411028
Website:www.tikona.in

I requested for the close of my connection on June 2015, and I even have the confirmation from them over email dated 31st August. I still got bills even after that date. I have called up the customer care people in numerous number of times, but all the time they mention that don't need to pay anything as the bill will be settled. But I am still getting bills and today I got a phone call from someone threatening me of Police. I called up today to the Customer care, and since my phone number is registered with them, I got a message from IVR that my identity has been confirmed and I will get a call, but nothing happens. Please get this resolved as it is causing me a lot of mental trouble. My consumer id # is [protected].
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Tikona Digital Networks customer support has been notified about the posted complaint.
Dec 09, 2015
Updated by amitgope I had received an email on 11th of September, that the modem is missing. On checking I found that the wire was linked to a common modem that is on the top of my building and there is no separate modem that was assigned to me. I called up on the same day or a day later, and I was told by the customer care that I don't need to pay the bill or any charges as this will be settled, but nothing happened, and I still got the bill on 11th of November. Please suggest.
Dec 09, 2015
Updated by amitgope I had received an email on 11th of September, that the modem is missing. On checking I found that the wire was linked to a common modem that is on the top of my building and there is no separate modem that was assigned to me. I called up on the same day or a day later, and I was told by the customer care that I don't need to pay the bill or any charges as this will be settled, but nothing happened, and I still got the bill on 11th of November. Please suggest.
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Comments

Dear Amit,

Greetings from Tikona.

Please be assured that your concern listed Dec 9, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Reply
Dear Mr. Gope,

Greetings from Tikona.

With regards to your concern, we confirm that your Tikona service has been terminated.

Post full and final calculation, you are liable to pay outstanding amount of Rs. 854.37/-.

To make online payment follow the link: http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care
Reply

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