Tikona — Getting bills even after 4 months of requesting disconnection

Address:

Chennai, Tamil Nadu, 600117

Hi, My Tikona customer id is [protected]. I called customer care and requested disconnection of my brodband connection w.e.f from 1st August 2015 however I had already made payments until 5th August. The customer care representative who spoke insisted me to retain my connection. I gave a firm 'No' and asked him to take the cancellation request. I got an email confirming that case number for cancellation request and in that it was mentioned day 1 - day 10, a customer service representative will try to resolve the problem. I really don't understand why you want to do this because I have clearly requested cancellation w.e.f 1st August 2015. I wrote back to Tikona that I will not be making any further payments after 5th August 2015. Still I kept getting reminder SMS'es, phone calls and monthly bills got generated until Dec 2015. My Tikona has sent me an email saying that legal action will be required for non-payment. I wrote back to this email attaching the proof of all my email communications with Tikona for service disconnection. Last month only a person has come to my house and collected the modem, wires etc. Today morning I am getting a call from a person claiming to be from Delhi Legal department saying they will serve a notice. This is pure harassment. Why would I pay for a service which I have not used? Guys a big WARNING. Never ever ever opt for Tikona broadband service. They have the worst customer service and also worst network connectivity.