[Resolved] Tikona — getting calls from lawyer without my fault

M Singla

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560102

I had called to tikona and mailed them to disconnect my services tikona number [protected] in oct 2014. But they didn't disconnect. On top of that i sent reminder email to them regarding this. But they didn't respond. After 3 months they sent a mail that you have outstanding amount. When i replied them and told that i already sent you email but you only didn't disconnect, they told that we don't know. Now i got few calls in 2016, 2017 and 2018 from some lawyer. I told them also i am not staying in ncr so if he wants then he can send me email so that i can share all the emails which i sent to tikona. But he told that we will raise a case against you.
First of all their service was too pathetic and on top of that they are doing these things.

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Mar 4, 2018

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2018

Tikona Digital Networks Customer Care's response Dear Mr. Singla

Greeting from Tikona,

We have checked and found your account has been terminated as per your request.

We have escalated the case to our concerned team to calculate full and final settlement amount, post confirmation received we will update you accordingly.

Regards,
Tikona Care.

Verified Support

Feb 01, 2018

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona,

We have checked and found your account has been terminated as per you request.

As Full & Final Settlement has been concluded no dues are pending for your account.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.

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Comments

M Singla

from Bengaluru, Karnataka

I already got full and final settlement in 2014 but it was wrong. I already sent the email to disconnect my connection inaugural and see 2014 but from your side no one disconnected the connection. That time I called customer care and told the same but no one came. As your internet connection was not working and even after many problem not got resolved I took this step. So I went with other service provider connection. So there is no point from your side to generate the bill of oct and Nov 2014 as this is not my fault and till that time I was using another service provider services. I have all the emails with me.

Tikona Digital Networks Customer Care's response, Feb 14, 2018

Verified Support

Dear Subscriber,

Greetings from Tikona,

We have checked and found your account has been terminated as per you request.

As Full & Final Settlement has been concluded no dues are pending for your account.

For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in

Regards,
Tikona Care.