[Resolved]  Tikona — getting threat calls from legalcolls (tikona's recovery agents)

Address: Bhatta Basti, Shastri Nagar. Jaipur, C568, Jaipur, Rajasthan, 302016

User id- [protected]

I got tikona internet service and paid for your 3 months on the very first day. And as soon as my 3rd month was going to end i called customer service around 15 days prior to the end date.

I confirmed with the customer executive twice on the call if i have to pay anything extra? they clearly said no, you can use the connection till the end date. And we will not charge you single rupee more. (And i have the audio recording that i can use in court if i had to use)

I got the confirmation text about the disconnection request and acceptance of it. (Attached - disconnectiojn_req. Png)

Now i am getting calls from some stupid legalcolls (Recovery agents of tikona) so-called advocates. Saying that i have 1398 rs due. (Attached-2-demand_notice. Png)

I have attached the bill that said my amount is due.
After disconnection there is no call about any device recovery. Customer care said

"they will get it at any time. You don't have to worry about this."

What is wrong here. I don't understand that.

After that call from legalcolls i called the rooftop device recovery agent and he said i have left the company and gave me the other number.
The other one picked up the call and said i will case you if you call me again.
What kind of business prospectus is this? This is clearly mental harassment. If you guys are not up to fix the bug, i am 100% ready to fight in court this time.

I want a quick response and action against this issue.
Expecting a call back at : [protected]
Name : wasim ahmed qazi
+3 photos
Was this information helpful?
No (0)
Yes (4)
Mar 13, 2020
Complaint marked as Resolved 
Tikona Digital Networks customer support has been notified about the posted complaint.
Verified Support
Feb 11, 2020
Tikona Digital Networks Customer Care's response
Dear Subscriber,

Greetings from Tikona.

We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution.

Regards,
Tikona Care.
 
2 Comments

Comments

Tikona had sent legal notice even i had paid for the six months.
Hello,
To the Concerned authorities,
Please take severe action against this so called "TIKONA". These people are biggest cheaters. During corona time, when most of the people vacated their house and moved to different places, they disconnected with this people, paid all the bills and went.
STILL, THIS BLOODY TIKONA PEOPLE ARE KEEP HARASSING ALL THOSE PEOPLE TO PAY ONE MONTH BILL EVEN WHEN THE SERVICE IS DISCONNECTED.

RESPECTED AUTHORITY, PLEASE TAKE NECESSARY ACTION AGAINST THIS TIKONA. THEY ARE MAKING LADIES TO CALL THE CUSTOMERS AND HARASS THEM. ALL THE DISCONNECTED CUSTOMERS ARE GETTING CALLS FROM SOME LADIES AND THESE LADIES ARE TELLING THAT THEY ARE ADVOCATES FROM TIKONA AND KEEP HARASSING ALL THE CUSTOMERS. AND THESE LADIES WILL BE IN SOME OTHER STATES AND THEY KEEP HARASSING THE CUSTOMERS IN PHONE TO PAY THE AMOUNT FOR THE SERVICE NOT USED. ALSO THEY ARE HARASSING TO GIVE BACK THE MODEM - THIS MODEM IS PAID BY THE CUSTOMER ONLY AND NOT FREE. BUT, THESE PEOPLE ARE HARASSING TO GIVE BACK THE MODEM. PLEASE ARREST THESE PEOPLE.

RESPECTED AUTHORITY, PLEASE PLEASE TAKE ACTION AGAINST THIS TIKONA AND PLEASE CLOSE THEIR SERVICE IMMEDIATELY.

PLEASE CLOSE THEIR SERVICE IMMEDIATELY.

THEY ARE ALSO EMAILING EVERYONE FROM THEIR FAKE EMAIL ID'S SAYING THAT THEY ARE ADVOCATE. HERE IS THE EMAIL ID - [protected]@tikona.in

PLEASE TELL THESE PERSON TO STOP HARASSING THE CUSTOMERS, AND PLEASE PLEASE CLOSE THEIR SERVICE IMMEDIATELY FROM INDIA. THESE PEOPLE ARE CRIMINALS TO INDIA AND SPOILING INDIA FROM THEIR CRIMINAL ACTIVITIES.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tikona Digital Networks
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    68%
    Complaints
    5786
    Pending
    995
    Resolved
    3610
    Tikona Digital Networks Phone
    +91 22 6119 1700 [Non Technical Queries]
    +91 22 4062 9629 [Tech Support]
    Tikona Digital Networks Address
    'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
    View all Tikona Digital Networks contact information