[Resolved]  Tikona — Harassement and Non Addressal to problem

Address:

Mumbai City, Maharashtra

I had used Tikona broadband service from May 2013 till October 2013. My user id is [protected]. Thereafter, I had requested disconnection from Tikona. I had received a call in January 2014 from Tikona that I had to return the modem. I was renting my flat 503 Mohini Grace, Veera Desai, Andheri . This was the registered Tikona address. I along with one of recollection team member Mr. Shailender( Mob- [protected]) went to the flat to recollect the material. The new owner Mr. Sayan Das( Mob- [protected]) is also a Tikona customer and he was advised by the Tikona engineers to use the existing material and it shall be transferred on his name. This was communicated to Mr. Shailender and he assured me that he would take care of the rest and I had nothing pending. Despite Mr. Shailender's approval I contacted Mr. Shiva( Mob- [protected]), who is the head of recollection team of Tikona and communicated the scene to him. He told me he would write a mail to TIkona that the material has been transferred and my account would be closed. Still I keep on getting mails from Tikona accusing me of not returning the modem. I had spoken to one of tecnical service people, who said that he would send an employee to check the material from my previous flat and the issue would be sorted out. There has been no employee sent to the previous address as promised from their side. Also I have Mr. Shailender and Mr. Shiva who are ready to testify on my behalf. But technical service is both misinformed and terrible at their work. All they know is to transfer calls from one department to another. Also I have written 6 mails regarding the same issue for which I have got no reply. I feel like taking some kind of legal action against Tikona, becuse their behavior is consistent with other customers as well.