[Resolved]  Tikona — Harassing for forceful advance payment even after opting for Deactivation

Address:	Thane, Maharashtra, 400607
Website:	www.tikona.in

Hi Team,

I am really sorry to the see ridiculous response from the Customer Care team . You guys say that customers are valuable and you show them irrational processes and trouble them all time, You should know Tikona has the most pathetic customer service and degraded network connection .

I had requested for a deactivation w.e.f 15th March'17 as I was facing repeated poor network and poor resolution since Dec'16 .I must have called for resolution upto 10 times and the resolution lasted for two days and I faced issues regularly . In feb'17 I was offered a 6mbps connection and I thought things would get better, but after 5 days it was even poorer then previous plan offered. Your technician is never able to analyse the root cause and resolve . I have personally wasted my time and money on your service. I have not even used your connection for last 3-4 months and yet I have paid the bill without any hesitation.

Today, after 5 days of deactivation request, Ms Shilpa Navnath Bavle ( reports to Ms. Deepali ) calls from customer service and says I have to pay the Bill upto 7th April '15 cause this in process wether I deactivate or not!!

I just want to know, Is this the way you resolve customer issues ?, Does this process of yours gives value to your customers?, Is this the service you offer ? Is this the way you harass your customers?.

I am not even asking for refund of non usage of previous month's service . I just request to "DEACTIVATE w.e.f 15th March'17 and to pay the bill upto the required date ".

If my request is not understood and its rationality is questioned I will be putting up this in the Consumer's forum, so that they can take care of this.

Regards,
Nitya