Tikona — Harassment and

Tikona suddenly stopped servicing our area, and there was a complete stoppage of internet from tikona side post 1st week of december 2019.

One of our society (Venkatesh mirabel) individuals (User: [protected]) volunteered to talk to tikona to understand the reason behind discontinuation of internet services from tikona. And he was told that tikona had a dispute with the society (Welworth paradise), that was the relay site, due to which they pulled all the devices from that society, resulting in stoppage of services to all other adjacent societies those were provided internet from the said relay site. Now this seemed unfair, since we did not have any prior intimation from tikona about any such stoppage. Post which tikona sent an individual to remove the tikona device from our building site as well, and he promptly took all the devices.

We were hoping that post this tikona will proactively initiate closure of all our connections and issue refunds, which not to mention did not happen. So neither were we intimated of service closure, nor were we issued refunds. Refund was only issued to the account (Above mentioned) who initiated the communication.

I personally let the refund go, but to my utter surprise, tikona call center kept calling me for payments. The service was discontinued while i had active connection, and rather than discontinuing the connection and initiating a refund, i am harassed for further payments. This email is just to bring this entire incident to your notice, and ensure that i am not to be further contacted without a due diligence at your end, the individuals calling dont even know that tikona has stopped the connection in our area.

Now i am being harassed by their collection department claiming to be advocates. To remain on the right side of law, i have paid the payment. But i do demand a refund, not only about the paid amount, but disconnection of services during my active connection.

If you can find any proof of data usage after first week of december 2019 not only by me but in my society i am okay to let go of this.

I am attaching the screenshots of payment made, and email written to tikona about the grievance. I also have records of harassment calls being made by "advocates" and sms communication from them quoting payments to be made to "tikona". I can reproduce them as and when required.

User id:- [protected]