Tikona — Harassment and charging even after several months of disconnection

cfwdall99

from Kumta, Karnataka

Address:	560068
Website:	Tikona

My User ID – [protected] I have disconnected my Tikona connection on 19th of July 2015 and made my final payment of INR 855 on 31st of July & cleared all my dues. Disconnection Request SR ID - 1-[protected] Gateway ID[protected] Transaction ID - [protected]TPC[protected] At this point of time, I was assured by Tikona that there is no outstanding payments on my account. But all of a sudden, I got a call from your collection team and asking me to make a payment of 1200INR towards TIKONA, otherwise they will sue me. I would like to understand why should I make the payment if all my dues were paid already. Please analyze and revert to me on this. I have sent several email to Tikona customer care but no response from them. I felt being cheated by Tikona here.

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Tikona Digital Networks customer support has been notified about the posted complaint.

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Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Subscriber,

Greetings from Tikona.

Please be assured that your concern listed Dec 14, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Kannan,

Greetings from Tikona.

With regards to your concern, we confirm that your Tikona service has been terminated.

Post full and final calculation, you are liable to pay outstanding amount of Rs. 710.06/- .

To make online payment follow the link: http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care