Tikona — Harassment and disconnection problems | |||||
I have been using tikona broadband 450rs monthly plan for almost two years. I asked them to disconnect connection on feb 9, 2016 as I was shifting to a hostel and they confirmed the disconnection too. Today i.e. April 21, 2016, I got a message that my overdue is 2100rs. I called the customer care about this. They told me somebody used the services after the disconnection. When I asked them why did you provide services even after disconnection and why didn't you disconnect it, they are arguing with me and asking me to pay the amount in any case. What should I do now? Do I need to file any case against them? Please suggest something to stop this. Tikona ID : [protected] Name : Radhika Was this information helpful? | |||||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Radhika,
Greetings from Tikona.
With regards to your concern, we would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Apr 21, 2016 has been noted and our team is working on addressing the same.
Regards,
Tikona Care