[Resolved]  Tikona — Harassment and False Billing

Address:

Mumbai City, Maharashtra

I have had tikona broadband for over a year and half and it has continously given me problems and their customer care doesnt seem to care even if you call them many times. On december, 26 2013, my internet stopped working and i complaint to the customer care but the problem did not get resolved nor did any technician come over for 1 week. Finally, after 1 week of complaints, they sent over a technician and he accepted that there is a problem from their end and that because of the greivance ive faced, i will not be charged for my bill. I should have known that was too good to be true because he and the rest of people at tikona immediately went back on their words as soon as the next bill came out. I still paid the whole amount and also paid the month after that. Then in march i switched to another internet company and told tikona that i do not want their services anymore, they obviously ignored than and still charged me for the month of march and april 2014. ive told them plenty of times that i have not used their internet at all as i already have a new connection and have cut their cable wires but they refuse to understand and kept calling me to make the payment. they have also sent theirpeople to my house at odd hours despite telling them several times that i have not used their internet and i have informed tikona customer service. Whats more is that now they have hired some collection agents who keep calling at anytime of the day posing at lawyers of delhi court that tikona is suing for non payment, who are extremely rude and do not listen. i have explained to them as well that i have already told them but they are threatening me saying that this could cost you if you ever want to go abroad or get a job elsewhere. This has caused severe stress and headache and is affecting my health as i have not done anything wrong but tikona is harassing me to pay them this money because probably someone from their team forgot to stop my connection. why should i be responsible for their mistake and why should i go through so much after sticking with them even when all they have done is give false promises.