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Dear Smrithi,
This is a gentle reminder to follow-up on your concern listed on June 7, 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKJU0608 in the subject line.
Regards,
Tikona Care
This is a gentle reminder to follow-up on your concern listed on June 7, 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKJU0608 in the subject line.
Regards,
Tikona Care
Tikona id was [protected]. I am being harassed to pay a bill.
I have always paid my tikona monthly bills without fail every month.
We are not people who will use a service and not pay bills for it.
This particular bill has been raised for a period in which I have not used the service.
There were two engineers who were sent after so many calls to tikona, who could not even identify the problem. He said there was a problem in the server at Beck bagan. Hence the connection remained unused. If the login page loaded, I clicked on login and then the error called server not found would appear. This was persistent for over two months. Such and such that I took a new connection in the meantime.
I called tikona toll free number so many times telling them about needing disconnection. Then finally after so many months he said you have been taken off rental and your service is disconnected, someone will come to collect the modem.
No one came after that. Now I get an email saying that the connection has been terminated for non payment of bill, and another stating that legal action will be taken.
How can a connection be terminated for non payment of bill when I disconnected it in February?
As it is tikonas reputation is in the drain and then you guys do things like this which makes it even worse.
Do you understand that good service and word of mouth advertising is the best way to advertise a company? If you overlook these matters you are going to people telling others not to even for trial take your connection.
Your entire company has misunderstandings and miscommunications between yourselves and you put customers in jeopardy. I wouldn't waste my time with these issues but this is ridiculous. You provide no connection and Harass me to pay a bill for something I did not use at all.
Please start getting your facts right before sending threat emails.
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I have always paid my tikona monthly bills without fail every month.
We are not people who will use a service and not pay bills for it.
This particular bill has been raised for a period in which I have not used the service.
There were two engineers who were sent after so many calls to tikona, who could not even identify the problem. He said there was a problem in the server at Beck bagan. Hence the connection remained unused. If the login page loaded, I clicked on login and then the error called server not found would appear. This was persistent for over two months. Such and such that I took a new connection in the meantime.
I called tikona toll free number so many times telling them about needing disconnection. Then finally after so many months he said you have been taken off rental and your service is disconnected, someone will come to collect the modem.
No one came after that. Now I get an email saying that the connection has been terminated for non payment of bill, and another stating that legal action will be taken.
How can a connection be terminated for non payment of bill when I disconnected it in February?
As it is tikonas reputation is in the drain and then you guys do things like this which makes it even worse.
Do you understand that good service and word of mouth advertising is the best way to advertise a company? If you overlook these matters you are going to people telling others not to even for trial take your connection.
Your entire company has misunderstandings and miscommunications between yourselves and you put customers in jeopardy. I wouldn't waste my time with these issues but this is ridiculous. You provide no connection and Harass me to pay a bill for something I did not use at all.
Please start getting your facts right before sending threat emails.
Dear Smrithi,
Greetings from Tikona.
Please be assured that your concern listed June 9, 2016 has been noted and our team is working on addressing the same.
Regards,
Tikona Care
Greetings from Tikona.
Please be assured that your concern listed June 9, 2016 has been noted and our team is working on addressing the same.
Regards,
Tikona Care
Dear Smrithi,
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated.
We would also like to inform you that your CPE recovery and full & final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated.
We would also like to inform you that your CPE recovery and full & final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
You still have not resolved the problem. I got a mail that my services have been terminated due to non-payment of bill when your official confirmed it was terminated in December itself.
Please do not play with customers and mentally harass us.
I have called your customer care to ask them about this but no one picks u my call, if they do they cut it.
My full and final calculation fee is nothing because of no connection at all for two months July till september 2015. I have sent you numerous mails regarding this.
You send me legal letters when it is absolutely your fault. Why should I pay when I never used a service?
I am already taking action against this, unacceptable behaviour and mental harassment caused to me by your company.
Please do not play with customers and mentally harass us.
I have called your customer care to ask them about this but no one picks u my call, if they do they cut it.
My full and final calculation fee is nothing because of no connection at all for two months July till september 2015. I have sent you numerous mails regarding this.
You send me legal letters when it is absolutely your fault. Why should I pay when I never used a service?
I am already taking action against this, unacceptable behaviour and mental harassment caused to me by your company.
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJU0608 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care