[Resolved] Tikona — harassment and overcharging

prashantkumar2888

from Bengaluru, Karnataka

Address:	Pune, Maharashtra
Website:	www.tikona.in

Hi took tikona's connection in nov/dec 2016 in pune and paid advance for 3/6 months amount rs 2987. But due to non availability and multiple failures from tikona to provide a connected internet i had raised a termination request in dec 2016 itself.
I suffered a lot because of tikona and ended up losing job also. Jan 2017 they asked me to retain this account id to someone else name also, i provided my friend address and number but t hey failed to provide a service. Meanwhile i asked for refund but it was never entertained.

I moved out of pune in jan 2017 itself, leaving all these things behind, but today i got call from lawyer to pay addition 1000 rs because i had not paid the balance amount for account closure.

I have paid the amount but i have never seen such a ridiculous service and such unprofessional behavior from any other company.

And this is completely case of harassing a consumer by promising good service taking money out of his pocket and then cheat the customer by threatening him to come to delhi court

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May 24, 2018

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Apr 09, 2018

Updated by prashantkumar2888 And whenever i tried to reach customer care of Tikona call was dropped saying long waiting queue and they will call back. And i missed their call only once that too without any intention.

Verified Support

Apr 18, 2018

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona,

We have checked and found your account has been terminated as per you request.

As Full & Final Settlement has been concluded no dues are pending for your account.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.

Apr 18, 2018

Updated by prashantkumar2888 read the complaint again.
and if it was closed as per my instruction then WHY I was charged 1000? WHY i was not reimbursed the amount which was not used? And how the hell I got legal call after more than 14 months of disconnection of account????
AND WHY no customer care executive talked to me??? WHY my mails were answered??

AND I DON'T WANT TO CONTACT YOU THROUGH forum.tikona.in. THIS COMPLAINT STILL PERSISTS AND WILL BE DISCUSSED HERE or ON CALL in case you guys call me because i tried calling tikona and all sleeping employees don't answer the call.

Apr 18, 2018

Updated by prashantkumar2888 i have shared the feedback to few existing customers and they have also confirmed the same unprofessional behavior and service.

TIKONA is one of the worst companies I have ever came across.