[Resolved] Tikona — Harassment by generating false bills and messages every da

Sushant yadav 4403

from Noida, Uttar Pradesh

Website:

TIKONA PVT LIMITED

I have requested to close my connection on 11 july but they told me to change plan which is prepaid of 1000 rupees for 30 Gb and this plan is for lifetime and that no monthly bill will be generated.Then i got a confirmation call on 13 july in which she told me that if i opt for stop bill cycle then no monthly bill will be generated so i opt for it. My plan is advanced rental and my bill generation date is 15 of every month. After opting for bill cycle stop on 13 july they instead generated my bill on 15 july which is not genuine as i have stopped using tikona internet from 13 july. And now they are harassing me by making calls and messages.I have requested them to close my connection permanently but they did not close it . I have sent them several mails on [protected]@tikona.in but they have not closed my account till now . they told me to pay rupees 1000 for a lifetime plan of 30 Gb . I dont want any plan just close my connection .Thank you.

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Oct 29, 2016

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Sep 26, 2016

Updated by Sushant yadav 4403 My id is[protected] my plan is advanced rental and bill generation date is 15 of every month i requested to stop my bill cycle on 13 july and i was told that bill will not be generated for my account so i stop using the services from 13 july .But they generated my bill on 15 july which is not genuine. So i request you to completely close my account and give me waiver of false bills . i have mailed requests on [protected]@tikona.in but i did not get any reply from them . Instead they are harrasing me by phone calls and messages every day . moreover its very hard to talk to customer care in relation to close any account it took 20 minutes to connect to a concerned person and then also they will not close your account . Any customer can try it .they will not close the account and keep sending bills.

Verified Support

Sep 28, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Yadav,

Greetings from Tikona.

We would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.

Regards,
Tikona Care