[Resolved]  Tikona — Harassment by lawyer

Address:	Mumbai City, Maharashtra, 400101
Website:	www.tikona.in

Dear Sir/Madam,
This is with reference to your letter I would like to inform you that I was using your internet service for the last three years... And I was paying your bill before due date. Please see in your records.
On 1st. sept. 2016 (Ganpati festival) my net was having problem of connectivity. I called your customercare and registered complaint. On next day morning around 12.00 noon your technician came to see the problem . I show him the Antinna and the signal direction on terrace of the building. He said he will come back tomorrow . Next day he didn't come. I tried many times to contact him on phone but the bell was ringing and he was not attending the call. Third day also gone without any informing.On fourth day some one called and said that he was coming to see the problem . I said please inform to tikona that I am discontinuing the service. Then there supervisor called me. I said I have already taken the internet connection from other. For the four days I was trying to contact your customercare but there was no reply from tikona... only recorded message was heard .
I have paid my last bill on 15.08.2016 by net banking. and my cycle is from 7th to 7th .
There were many representative from your side called me and I told every one the same story. all were convinced and agreed and said that this will be there last call. From 5th sept 2016 I am not using the tikona internet .. There were no calls then. Last month some one called me and told me that technician will visit me on tomorrow and told to handover the modem to him. I waited but no one came.

How can I pay your bill as I a not using your internet Please see the records your bill is not showing the usage. I have paid all the bills while I was using internet. Matter was cleared long back.
regards,
Suresh Pai
User Id : [protected]