[Resolved]  Tikona — Harassment by tikona

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.tikona.in

This is to bring to your notice regarding a call from someone called devraj joshi (Mobile number [protected]) today 29/03/2016 at 12 06 hrs, who supposedly is govt. Lawyer in tis hazari session court, delhi and told that there's a case registered against me and about to be heard by learned judges after 20 minutes. I must pay some amount probably rs. 2900/- to tikona online which shall be refunded after court hearing. I tried to explain him that the amount charged by tikona is for the period when service was inactive, moreover i have not been served any notice in this regard, but he refused to listen any thing.

I would like to bring to your notice that my tikona broadband connection with id[protected] stopped working since late evening of 6th october 2015. I made several calls to tikona customer care for rectification of the problem and restoration of the broadband service. Every time there was an apology and all assurances from tikona, but no technical service personnel visited to attend the problem. To my utter surprise, i got a message from tikona on 31/10/2015 that technical complain was resolved. Though the service was not restored.
Some of the complaints posted were acknowledged vide ref no. Ref no 1-[protected], 1-[protected] and 1-[protected]

Finally i requested vide mail dated 09/11/2015 to close the account and remove the equipment.

The amount billed by tikona is for the period of non working of the broad band. It is very frustrating that in stead of refund of the security amount, tikona is demanding for the period of non availability of the service.

I want to complaint about the harassment behavior of tikona in this forum. Please help me to get relieve from this torture and poor customer service from tikona. Thanks, pk singh