[Resolved] Tikona — harassment by tikona

Asthagupta1605

from Noida, Uttar Pradesh

Address:	Varanasi, Uttar Pradesh, 221005
Website:	www.tikona.in

My name is astha gupta. I got tikona connection at my home in varanasi in may 2017 and since installation, the connection was not working. I made several complaints, but all in vein. Upon escalating the issue, a sales person from tikona installed additional modem and charged additional 1000 rs for the same, but that also never worked. I contacted senior person in tikona who told me that the sales person was not supposed to charge me additional 1200 rs. Even after that tikona connection never worked fine.

We made several complains and asked them to suspend the connection since it is not working. Even the customer care has all details of several complaints we made along with written email to their customer care.

Now since last 2 days i am getting call from someone in tikona who says he is from the legal team and my due is pending. Upon giving him reference of all the complains i made, he started threatening me and and talking in slang language. I asked him not to call me and send notice if he wants to which he abused me and is harassing me since last 3 days by making 100s of phone calls to me. Please see the call log history attached. (Dated - 05-mar-2018)

I want to file a criminal complaint against tikona for harassment. Please advise how to proceed.

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Apr 21, 2018

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2018

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We would like to inform you that resolution of your complaint is in process and once the issue gets resolved will update you accordingly.

Regards,
Tikona Care.

Verified Support

Mar 15, 2018

Tikona Digital Networks Customer Care's response Dear Subscriber,

This is with reference to your email regarding service issue with Tikona Wi-Bro account.

Please note the following:

We wish to inform you that we have investigated in your complaint and wish to inform you that we have not received any request for disconnection for your account and therefore your service account was kept active until it got suspended on 5th Dec’17.

Since account suspension no further bills have been generated on account. We therefore like to inform you that currently there is an outstanding amount of Rs. 1, 341.01 on your account. However, considering your email complaint we are ready to waive-off Rs. 542.80 for non usage period. Furthermore, Rs. 798.21 would be payable finally.

We therefore urge you to make the payment of the above said amount and approach us at front end support to take further action upon your account. Considering your email complaint, if you wish to discontinue with the services you will have to place a request for the same post services re-activation from suspended state.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.