Tikona — Harassment by Tikona Customer Care

Address:	New Delhi, Delhi
Website:	www.tikona.in

My connection details: BAN –[protected] & Service ID – [protected] I was using Tikona Broadband service. It had regular disconnections and i logged several complaints. But I never got any satisfactory response. On May 29, 2015, I informed customer care of Tikona to discontinue my account. At this point of time my existing subscription was not even expired. That means I had paid in advance for the connection. I informed them to stop connection as soon as my subscription is over. I stopped using internet with immediate effect after that. I got a call from Tikona and after some discussions, they confirmed that my account will be discontinued. They somehow didn't stop it in their system and i kept receiving invoice. I called them up and they confirmed it is a mistake at their end and they will fix it. But nothing happened. Their executive fixed appointment 2 times to visit my home to take back router but never turned up. Now today I received a call from the number +[protected] threatening that he is calling from court and a case has been filed against me. He suggested me to do out of court settlement. This is a serious case of cheating and harassment. Tikona is blaming customers for their bad service and now harassing them. I have all records of my previous payments to Tikona and request for disconnection. You need to do something to fix this problem immediately.