[Resolved] Tikona — Harassment by tikona internet services

sabarij

from Bengaluru, Karnataka

Address:

560082

I was using tikona internet last year, their network connection is too slow and disconnects often. So i have asked for disconnection, but they have not done it. After a year, now they are sending a message saying that " if you can't clear amount 2265 of your tikona account no .xxxxxx then company file legal processing against you today".

When i called their toll free number and asked about this. They kept me in hold for sometime and disconnected the call.

Actually it is a prepaid service. If i have not paid the amount they should have disconnected. But, they didn't do so. Instead they are asking me to pay 2265 simply.

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May 12, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2016

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your registered contact number or Tikona User ID details. We have assigned a reference number # TIKNOV16033 to your case.
Request you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Verified Support

Nov 18, 2016

Tikona Digital Networks Customer Care's response Gentle Reminder

Dear Subscriber,

Greetings from Tikona.

This is a gentle reminder to follow-up on your concern listed on Nov 16, 2016. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKNOV16033 in the subject line.

Regards,
Tikona Care

Verified Support

Nov 21, 2016

Tikona Digital Networks Customer Care's response Final response

Dear Subscriber,

Greetings from Tikona.

We have not received your information. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.

Regards,
Tikona Care

Nov 23, 2016

Updated by sabarij Hi,

Thanks for the response. I have sent an email with the requested details.

Thanks