[Resolved]  Tikona — Harassment

Address:

Agra, Uttar Pradesh

Hi, My name is Sonali Varshney, i am raising this complain from Agra (India). I had broadband connection from Tikona Digital Network (User ID - [protected]) and i used it for more than 1.5 years (appr). Due to their internet quality and customer support, i used get disappointed every time, I started to face many difficulties accessing the login page and I have registered so many complaints but it was not fixed, every other day there is internet connectivity issue from there side or on the roof top device. There is no stable Internet since long and they just keep on refreshing and restarting the server all the time and make me fool for complaint resolution. In a week I need to call 4-5 Days for this issue, it works for some moment and gets worst later. When complaint is launched it takes many days to entertain. No proper speed, no proper connectivity, no proper ping. The speed shows on Test page looks amazing, but actually accessed it worst then Mobile 2G speed. Toll free no.[protected] takes hours to answer and executive makes exercise to plug the cable, plug out, on and off. This going on since last 1 year but still I am dissatisfied with the services, A Big Fraud Company. Internet Has Never Worked Since Past One Year And It Has Been More than 4 Months I Have Been Saying Them To Disconnect The Connection But They Are All Deaf People Because Their Business Is To Raise Bills Even If Customer Does not Use It. Out Of These 4 Months, They Forced Me To Pay 3 Months Bill Without Usage By Arranging A Fraud Legal Call Quoting Themselves From High Court. Even After That They Gave Me A Call That They Have Now Received A Payment And Asked Me 100th Time Again M'am Are You Sure U Want To Disconnect". I Replied " Yes Yes Yes...100 Times". But Now See These Thieves Have Again Started Sending Bills For Next 3 Months. These People Will Get Lesson Only Once They Are Dealt In Court...All Users Who Are Be fooled This Way. I received a call from [protected], [protected], [protected], [protected] from Ranjeet Dhillo, Claiming himself a Govt. Lawyer, from last 10 days, stating that he is going to file a case against me for not paying Rs.1956 to Tikona. If I make the payment in another 30 minutes he would stop filing the case. He is asking me to login into Tikona website, click bill payments enter Service ID: [protected] and make payment and send the transaction ID to his mobile number in 30 mins to avoid case filling. If I fail to do so I would have to come to Delhi court, failing I would have to Pay Rs.65, 000 to 70, 000 as a fine. I told them to file the Case, and send me the Notice; I will handle this now, and do not make the calls, now my lawyer will handle the matter. After that also, they are continuously harassing me by making calls, This time i didn, t explain anything and simply asked to file the law suite and send me notice. This clearly states he is not a legal advisor for Tikona, rather a collection agent. This is not the way they should treat a customer, they are giving Fraudulent/ threatening calls and putting mental pressure to customers. Simply tikona wasting my time and money. Don't want to be your customer anymore and this service is highly unlikely to recommend to anyone. Worst service by Tikona. I would recommend everyone not to go for Tikona. They are here to make money. They will take your 3 months’ rent in advance as subscription fees during providing connection & after that, they will start harassing you. Now, i have only 1 option left; Filing a case in the consumer court and will drag them to the Court, I am filing this complain here since, i got frustrated with Tikona and their practices. I searched in internet, i could see around 1000+ similar complaints people has put in and still no action is taken against company. Lets see how things go, but i decided not to pay them since its their fault not mine.