[Resolved]  Tikona — Harassment

Address:	Jaipur, Rajasthan, 302006
Website:	tikona.in

Hi, My name is R.P Sharma and I am 63 old senior citizen. I have taken Tikona connection so that I can use internet and talk to my family members who are staying out of india. My connection got activated on 30 Oct 2015, since then its been not working properly. I have called to technical help desk 50 times and they are not able to help me. They disconnect my call and provide incorrect resolution. My device is been changed 4 times by the engineer, its location been changed twice but still connection is not working properly. There has been engineer visit by 4 different people still they are not able to resolve the issue. Its been more than 20 days my connection is not working properly and I have paid 2 months advance rental of around Rs 3000 which is getting wasted. Please cancel my connection and refund my money as its harassment for a senior citizen who is calling every day and not getting issue resolve. My internet connection works for 5 minutes and then it gets disconnect, there is 0 upload speed and connect is intermittent. It does not work for 15 minutes smoothly, its get disconnect after every 5 minute. Please check my usage history for reference. Your engineer behaves rudely and help desk people are rude. My ID is [protected] Tikona Bradband