[Resolved] Tikona — Harassment for unused internet payment

Anita06

from Delhi, Delhi

Address:	110092
Website:	www.tikona.in

This is with reference to the internet bill I received on my mail id for the month of August by Tikona. My internet plan was of 3 months only starting from May to the end of July 2016. And after July my internet access was disabled. So, I never used any data in the month starting from August and never asked to renewal of the plan without my prior approval.

I received around 50 calls from Tikona for the payment of internet service which i never used and they are harrashing me for making the payment.
I received call from this no. ([protected]) and he was talking very rudely to me and he will come to my premises to collect the money.

My Tikona customer ID'S No.- [protected]

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May 28, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2017

Tikona Digital Networks Customer Care's response Dear Ms. Singh,

Greetings from Tikona.

We have checked and found that your account has been terminated as per your request.

Post devices recovered from your premises, full and final settlement amount will be concluded.

Regards,
Tikona Care.

Verified Support

Apr 27, 2017

Tikona Digital Networks Customer Care's response Dear Ms. Singh,

Greeting from Tikona,

Your account is terminated as per your request and also device is recovered from you premises.

Refund of Rs. 999.00 will be delivered at your premises within 15 to 20 working days through cheque.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care