[Resolved]  Tikona — Harassment from Tikona. My account number is [protected]

Website:

consumercomplaints.in

My account number is [protected]. I do not want to continue the Tikona internet service. It is already inactive but I am getting every month bill from Tikona. So please disconnect the connection and send me the confirmation mail. I have started getting the harassment call from [protected] to pay the due amount or ready to face the legal action (legal Notice). I had taken Tikona internet connection on 05/04/2015. I had paid the initial amount of Rs 2, 585.00 for a 3 month internet connection. i.e. I had paid the bill for 3 months in advance. Later using for 1 day, I started to face many difficulty accessing the login page and using the internet connection from 6th April 2015. And I have registered so many complaints but it was not fixed. After agreeing from their team as they says "that there is no feasibility in your area". I disconnected this service and their team says that their will Waiver the amount of non-usage as I am only able to use it for 6-7 days approx. On May 15 I had raised a complaint to disconnect the internet services from immediate effect but there was no resolution from Tikona. On 6th of June I got a call from Tikona Customer care where I told to the customer care executive to disconnect the services from immediate effect. On 15th July 2015 I got a call from Tikona care customer number[protected] where an executive named "Neha" confirmed that I am not using Tikona internet and services would get disconnected by 17th July 2015. On 20th of August local executive named Aslam (His Mob No.-[protected]) collected Device wire, POE, Aouptov etc. and given a letter (Customer Copy) CPE Removal Letter. But to the surprise I get an email on 30th of September 2015 "Tikona Secured Wireless Broadband Service e-Bill" and "Thank you being part of the growing Tikona family. Your latest Tikona Secured Wireless Broadband Service e-bill is attached for reference." Your current bill of Rs.576.63 is overdue. Consider this a gentle reminder for you to make this payment so that you can continue to enjoy our services. My Questions are when my internet services are not being used and I had already disconnected. So how can a bill of 576.63 get generated? Can you kindly disconnect the services from immediate effect and de register my user name and mobile number? When I am not at all using Tikona services and why the hell the bill gets generated? Why is Tikona not De registering my account? Looking for solution from your end. Matloob Imam