[Resolved]  Tikona — Harassment from Tikona regarding Disconnection

Address:	Kolkata, West Bengal, 700107
Website:	tikona.in

My Tikona Details: (BAN –[protected] & Service ID – [protected]).
I also have another Tikona Account which I actively use.

I have been requesting Tikona to disconnect my services since August, 2016.
However, the line is still not disconnected. When I asked Tikona about it, they said I need to pay the due amount and the line will be disconnected. However, in the bills they sent, it is clearly written that once I pay the dues, the line will be REACTIVATED (which I do not want) and will Not be Disconnected (which is what I want). So, I have asked TIkona to send a written mail or Message (SMS) stating my wish to disconnect. Because then I can pay the due amount and be rest assured that the line will be disconnected after that.

But all Tikona can do is Verbally assure me that the line will be disconnected once payment is done. But Verbal assurance is not enough, I have told them more than 20 times on phone, more than 5 times on Email (Email is never replied till date). Every time I email Tikona, they get back to me through a phone call and Tikona keeps repeating their 'song' : "Please give us a chance, please do not disconnect, may I know the reason for disconnection? We will give you waiver, please continue using". And my response overtime is the same : "I do not need the connection, please disconnect".

I have many reasons for disconnection:
1. Financial problems
2. I have shifted location and no longer need the extra connection (I already have another Tikona connection registered with my email and with a different address)
3. Many times the connection dies and I have to call them (connection usually is fixed in 1-2 days), but happens often which is kind of frustrating. However, this is not the main reason, so even if they improve the connection, I do not need it anyways.

So, when I call up Tikona customer care[protected], and I go to Billing Department, then when I ask about disconnection, I am taken to Senior Desk, where the concerned person asks the same question (reason for disconnection) and asks if I want to continue if they give discount. After endless phone calls, I managed to get one of the senior executives to open a Disconnection Request (Request ID:[protected] on around 7th October, 2016. The concerned person said that the disconnection request would be resolved within 2-3 days. After three days, I got no mail or message or anything regarding the Reference:[protected], so I called Tikona again and this time another person took the call and said he will create another Request (which goes over my head, why they need to create multiple requests). This time he said it would take around 7 days to resolve (Disconnection Request). I asked why so much time, he said we will be gathering details and data, so need 7 days (Again, goes over my head, as to what details they want to collect). Recently I called again to check, the concerned person said it can take upto 1 month for disconnection (At this point, I have nothing to say).

Today, 14th October, a mail came from Tikona
([protected]@tikona.in, Auto Reply From Tikona- Acknowledgement Mail From Customercare) at around 21:00)
...

With reference to your Tikona Secured Wireless Broadband User ID [protected] registered against your name, please note we have closed the request number 1-[protected] as we could see that you were using the services and now your services are suspended due to non-payment.

We request you to pay your outstanding dues of Rs.1166.29 immediately to reactivate the service. (Please ignore if you have already paid.)
...

I have been confirmed by a Tikona representative that the last usage on my account with [protected] was in August, 2016 for around 300MB (which to be honest, I do not remember, maybe any of my family members did without knowing that I am not using this account, but since it is still active, that is NOT OUR FAULT). So, the above mail makes no sense, and since I last used in August, I doubt it is still usable as on today, and I do not want to check by logging in!)

So, as I have stated on numerous emails to Tikona (I have also kept a few others on CC), I will only be paying the amount which was due till I last used Tikona. Now the bill amount has accumulated to more than Rs 1, 000 and is increasing as days goes by.

So, I ask Tikona to send a final adjusted bill (which I think should be less than or around Rs 300), so that I can pay and close this account.

Thanks,
S.D