[Resolved]  Tikona — Harassment on service discontinuation

Address:	Mumbai City, Maharashtra
Website:	www.tikona.in

I was a subscriber with Tikona Digital Networks,
BAN[protected]
Service ID: [protected]
till May 2015.

There were a lot of issues with the connectivity of Tikona during this time. You may verify the number of complaints with regards to connectivity issues raised through my ID in last six months. Due to constant disruption of services, I decided to switch to another broadband service before expiry of my six months period of the plan.

I called up the customer service of Tikona after which person who had installed the device in my location promptly took away the device. Now, I receive bill for the next period (since it is a prepaid plan) for the next period wherein I have not used Tikona services.

However, I have been getting frequent reminders on bill payment and asking me to return device which has been already taken.

Let me quote again I have not used Tikona broadband service since May 2015 and this can be verified through my usage history. After repeated calls to customer service of Tikona, I had been assured that the matter is closed. However, i keep getting reminders for payment from Tikona.

It is very disappointing that a company forces an existing customer to move out by not providing expected service quality and then harasses them with reminders for payment which is not applicable in the first place.

All I am asking for is to stop sending reminders for payments which are not applicable. It would be great if something can be done about this.