[Resolved]  Tikona — Harassment on telephone

Address:New Delhi, Delhi

It's niranjan lal gunera from shriprashtha, nalasopara (west).Id : [protected].
we had chosen a three months plan starting from 16 July to 16 October 2016. We wish to terminate it and dont want to continue the service further. The payment had already been cleared. So kindly disconnect the internet service shorty. Also send your technicians to remove and take away the connection stuffs as soon as possible.
kindly perform the required action and ensure the satisfaction of your customers.

now i am receiving threatening calls for non-payment of Rs.1519/-.today I got a call from [protected], [protected],[protected]. It was a lady who first told me that she was a Lawyer and practice in Saket court in Delhi. She told me that Tikona has filed a complain against me for not non-payment and she is going to court to file the case against me. I was shocked., but she was in a hurry and said immediate I need to pay and forward the transaction number to her so that she can have the proof and can close the case, other wise I need to go to Delhi for the court hearing and may be I need to pay the penalty, that will be set by Tikona and the Judge.

This is highly improper and i am going to take this up by complaining to the police.
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Apr 20, 2017
Complaint marked as Resolved 
Tikona Digital Networks customer support has been notified about the posted complaint.
Verified Support
Feb 27, 2017
Tikona Digital Networks Customer Care's response
Dear Mr. Gunera,

Greeting from Tikona,

We have checked and found your account has been terminated as per your request.

We have escalated the case to our concerned team to calculate full and final settlement amount, post confirmation received we will update you accordingly.

Regards,
Tikona Care
Verified Support
Mar 17, 2017
Tikona Digital Networks Customer Care's response
Dear Mr. Gunera,

Greetings from Tikona,

We have checked and found your account is terminated as per your request.

As full and final is concluded, we request you to make payment of Rs.1, 518.55/- at the earliest.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care
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