[Resolved]  Tikona — harassment unethical practices

Address:

Indore, Madhya Pradesh, 452011

I would like consumer complaint to intervene and guide me to take the next action against tikona for my below mention scenario-

On 1 may 2017 i put a disconnection request of my 7-8 year old connection due to continuous billing error and got the telephonic confirmation of the same.
But on july 2017 i got the bill for the month of june 2017 stating that the connection is still live so i again write a mail to customer care as-

* email attachment i *

Date: sat, jul 8, 2017 at 9:43 pm
Subject: discontinuation of services: *
To: [protected]@tikona.in

Hi team,
I would like to discontinue my tikona connection with the name of * user id * at - indore.
Kindly stop the services from immediate effect as i have already placed a discontinuation request on may 2017 through call on customer care which is not yet processed and i got billed for june 2017.
Kindly close the connection at the earliest and provide me the closure confirmation.

*end*

After i wrote this mail to the deaf ears tikona care, i still got the billing and i again write an email to them on sep 2017 (5 months of harassment) as-

* email attachment ii *
From:
Date: sun, sep 3, 2017 at 11:55 am
Subject: re: tikona broadband bill outstanding
To: [protected]@tikona.in

Dear team,
With ref to your continuous reminders for paying the due bill of amounting 1031, i already cleared to customer care executives number of times that it is due to delay in disconnection from tikona's end.
As due to long unsolved billing issue i have putted the disconnection request for my 7 to 8 year old connection on 1 st of may 2017 and assured the executives to disconnect on immediate effect.
After getting confirmation from your end i still got a bill on june for the month of may...??
I again called and asked the reason, then they try to retain me by offering some other plans and referring to some relatives... Etc.. Etc but i strongly deny and ask to disconnect immediately and also paid the bill of may-2017 (Which was not supposed to pay).
Even though again the connection was not disconnected and i got a bill for the month of june2017 and that is completely failure of your commitment.
Finally i again write a mail on july 8th 2017 for disconnection.

Further i don't know when exactly the connection got disconnected... But here it is your failure to fulfill the disconnection on committed time and it doesn't abide me for paying the bill.
Please check all my communication details include calling details when i raised the disconnection and when it actually happened.
This is my last communication, please do not accept any more response from my end as i already cleared the scenario number of times to your executives (Some of them misbehaves with me).
Further i will take this on another platform as an customer harassment because i am not at all guilt in this.
Request you to be transparent and don't follow these cheat practices... Examine the case again and act wisely.

*end*

Finally on 27 jan 2017 (8 months of harassment) i got a confirmation from tikona that my service disconnection has been initiated. I feel that now i will get rid of the problem but i was unaware of their upcoming move-

* email attachment iii *
— forwarded message —
From:
Date: sat, jan 27, 2018 at 7:28 am
Subject: service disconnection for tikona user id: *
To: *me*
Dear customer,
Service disconnection has been initiated for your tikona user id *
You will not be able to use the services now.
The account will be closed on receipt of cpe/ roof top device/cable by the company in working condition. You can contact our authorized representative mr. Amit jain at [protected] to return the cpe/ roof top device/cable.
In case you have any query please write to us on < mailto:[protected]@tikona.in [protected]@tikona.in from your registered email id.
Regards,
Tikona care

*end*

On 2 feb 2017 i got a mail as demand notice from [protected]@tikona
And that is the height of shameless and i don't want to start any new chapter with them now.
*email attachment iv*

Legalcolls
Feb 2 (2 days ago)
To me
Demand notice

Sub: your tikona service id no * & billing account number *

Dear customer,
We wish to draw - - - - - etc etc..

You are requested to make immediate payment of rs.1522. And give you this notice, that if you fail to pay, the aforesaid sum thereon within 7 days we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings criminal as well as civil, against you at your entire risk as to costs and consequences. Please ignore if already paid.
You can pay by cheque / demand draft / online by multiple ways, log on to http://www.tikona.in/for-home/customer-support/tikona-care/payment-methods choose the best option.

Yours sincerely
(Authorized signatory)
*end*
Here i summarize that instead of disconnecting the services on time and accepting their delay they keep on charging and asking to pay the bill. I have attached all the written communication evidences for reference.

Now they are threatening me for legal, criminal as well as civil proceedings, so what should i do against tikona for all these harassment as this type o[censored]nethical practices deeply effect my personal, professional and mental health.
Regards,

Billing account number:[protected]