Tikona — Hassle in Deactivation of Account

Address:	Chennai, Tamil Nadu, 600040
Website:	tikona.in

My name is Amit Kumar Sharma. My Tikona User ID is [protected]. I have been using Tikona services for around 3 years now. However, I no longer wish to continue using them for personal reasons and want to deactivate my account permanently. With this in mind, I have emailed customer care and also spoken to technical support at Tikona's call centre. My online request number is 1-[protected] However, upon speaking to the customer care executive over phone, he was very reluctant to take my account termination request and kept haggling with me to retain it, put it on hold, transfer it to relatives or friends, ANYTHING but de-activate my account. I had to at least ask 10 times before he was willing to take my notice. Even after all that nagging, he said that it will take 15 days to process the deactivation. Now my billing cycle commences on the 15th of every month, and Tikona collects the monthly internet charges IN ADVANCE for the next month. So I have already paid for usage upto 15th October 2015. Since I have given notice for deactivation well in advance of the billing cycle renewal, I am not going to pay any more bills in the future, and I told the same to the customer care executive. However, he kept pushing off the topic to the next team saying someone else will call me for confirmation of deactivation and it will take at least 15 days. Now my question is, if I am explicitly using my registered e-mail ID and registered mobile number to file a deactivation request, why do i have to wait for "conformation" call? My express directions should be confirmation enough, and the company can't force me to use a service that I no longer wish to. Why on earth would account deactivation take 15 days!? I think this 15 day policy is a ruse to push me forcibly into next month's billing cycle and collect money from me, even though I have disconnected the connection and unplugged it physically and am not using a single byte of data since yesterday. This is a pre-paid structure where the company collects money for next month's services in advance. I have already paid in advance till 15th Oct 2015. Accordingly, if I don't pay on the 15th of October 2015, they should automatically withdraw their services and terminate my connection. However, going by this forum and numerous other online forums, it seems they keep billing you and add penalty for "late" or "non-payment" of pending bills even though you are not using their services. I have decided that come what may, I am not going to pay any further charges for Tikona services as I have made it crystal clear that I DO NOT WISH TO USE ANY TIKONA SERVICE ANYMORE EFFECTIVE IMMEDIATELY. I hope this comes to a sensible and amicable conclusion, otherwise I'm willing to take legal action.