Tikona — Immoral behavior by Tikona. Failed to serve and deducted excessive amount on account closing

Address:

Ahmedabad, Gujarat

Hi Team, I have applied for new Tikona connection on 01-Feb-15. I have made payment of Rs.4900.00 against SoHo plan XAQD4096K. My user id was: [protected] From day 1, I started facing speed issues and Tikona was unable to provide consistent data speed of 4 MBPS as promised in the plan. I have logged multiple complains between 03-Feb-15 to 13-Feb-15. On one of the instance, a Tikona technical person visited us but still the situation was not improved. I have not witnessed any continuous 3 hours window with 4MBPS speed; as per plan. Even after multiple to-fro communication, I was unable to receive promised speed. Finally after having lots of connectivity issues and lost business, I have decided to discontinue my Tikona account on 16-Feb. Tikona officials promised me that they will refund my amount as they were not able to resolve the issue and provide promised service. Then I was taken for a frustrating ride where I was clueless for the refund amount for 2 more months. I multiple times called and connected Tikona customer care to receive refund; Finally I got refund on 20-Apr and to my surprise I got only Rs. 3487.00!!! They have charged me 1400 Rs, just to cover their failure?? I have below points to get answered from Tikona team. 1. On what bases you have charged 1400+ Rs to me? 2. As it was fault from Tikona and YOU WERE NOT ABLE TO PROVIDE promised services. Why do you charge at all for those days? I am expecting a full refund to my account as it was not at all my fault. I have paid you advance amount and that must not be considered as I was trapped. I have lost my business and clients project because of improper connectivity :( This is very disappointing from a company like Tikona. They have very reputed name in the market. I am expecting the refund of remaining amount asap. Let me know in case you need more information on this.