[Resolved]  Tikona — improper actions, poor customer services, no hearing of the complaints

Address:

D1907, Savour Gree Arch, Gautam Buddh Nagar, Uttar Pradesh, 201306

I was using Tikona digital networks from more then two years, then in July 2019 I need to relocate from Delhi to G. Noida, so I search that how can I place a request for connection relocation, after a thorough research I cam to know that I can only raise this complaint from tikona mobile app, I done the same thing approx. 15 days prior from the date of relocation, then on the decided I shifted to new location but heard nothing from Tikona regarding my request then on 15th of August I got a call from Tikona Technician asking that we received a request for relocation of connection, I told him that I have already shifted and having no other option I got a connection from new service provider, and you can close the request. The technician then ask me where did I relocate I told him that I relocate in G. Noida and then he told me that they are not providing service in this location. If this could be done by tikona before my relocation I would have paid the bill and got a disconnection but by not responding to my request they try to show me that they are working on it, then they ask me to make a payment of 900 hundred rupees for the previous month service, I told them that I will pay the money on the first day of the very next month but they don't try to listen and start sending me text messages that a legal complaint has been raised against you and will se the consequences etc. but today I received a call from a lawyer she told me that she is taking from Mumbai court and on humanity grounds she is giving me a call to let me know that there is a court case has been filed by Tikona against me for the payment of 1500.00, If I pay that amount in next 45 mins then it is okay otherwise she will file the case against me, I asked her to provide any documents related to that notice but she refuse to provide any such document to me and told me that you have already received information from Tikona on Email (however I dindnt reced any email from Tikona in this regard), and they provide me a number which is "MU_Maharashrta_/2019" and told that this is the case number they filed against me and told me to be present in the court whenever it is required. Can some body told me is that is something legal or they are just harassing me by these false threats.